| FAQ |
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 | | I have bought the phone, and just want to know when will the phone be shipped? and how long to arrive? |
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 | | We offer two shipping methods, 1, shipping from China by DHL or EMS, usually takes about 7-10 working days to arrive; 2, Shipping from Europe with express delivery, it is free shipping, can arrive within 72 hours, and no tariff. We recommend you to choose the Europe warehouse or express delivery, it can arrive fast and safer. |
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| | What about the quality of the phone? and if my phone broken, what should I do? |
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| | We are strict with the quality from the production to shipment, quality guaranteed. Our phones are packaged well before send it out, if there is anything wrong with the package whtn it arrived, please contact our customer service immediately. For our phones, we offer 10 days money back guarantee, 15 days return policy and 180 days product warranty. Other terms, please click here. |
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| | Does the phone support our local network system? Does it support 3G? |
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| | EFOX VALUE C6 Smartphone will only work with GSM + WCDMA network
(1) Compatible 3G network: WCDMA 850/2100MHz
(2) Compatible 2G Networks: GSM 850/900/1800/1900MHZ
EFOX VALUE C6 Smartphone is unlocked for worldwide use, make sure your local area network is compatible with this phone; you can click here (http://maps.mobileworldlive.com/) to see the frequency for your country, please confirm these frequencies with your network operator or providers before buying this phone. |
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| | Does the phone support multi-language? What about the language of my country ?？ |
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| | Yes, EFOX VALUE C6 can support 24 kind of languages，contains Indonesian Malay, German, English, Spanish, French, Italian, Portuguese, Vietnamese, Tthe Turkish, Russian, Arabic, Thai, Chinese (Simplified), Chinese (Traditional), Polish etc.，If the language in your country is not included, please contact our customer service to check it. |
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| | Why the RAM and ROM of the phone I got is not the same as your website show? |
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| | The Ram of phones are 512M, 1G, 2G, 4G ,8G and so on. Some of the APPS in the phone will take some memory, so the memory you see will less the shown on the website. By the way, usually, the RAM up 512M but lower than 1G will be seen as 1G, and up to 2G lower than 4G will be seen as 4G. It is the definition of digital technology. So if the Ram of your phone between 2G to 4G, we call it 4G. So that's why the memorry is different from it shows on the website. If you like larger memory, you can insert a memory card. |
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